Privacy Policy

This Privacy Policy applies to the website located at esenciaagency.com and all related services operated by Vantage Media Holdings LLC, doing business as Esencia Agency ("we," "us," or "our"), a limited liability company registered in the State of Texas, United States of America.

We provide social media marketing services to beauty clinics, cosmetic surgery practices, and medical spas primarily located in Colombia, serving both local Colombian residents and international clients. Our contact email is [email protected]. We operate exclusively online and do not accept phone calls.

We collect information in the following ways:

We use the information we collect for the following purposes:

• To respond to inquiries submitted through our contact form
• To communicate with prospective and current clients about our services
• To analyze website traffic and improve the user experience of our website
• To comply with legal obligations applicable to our business
• To protect the security and integrity of our website and services

We do not use your information for automated decision-making or profiling. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

Our website uses cookies — small text files stored on your device — for the following purposes:

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website. We do not use advertising cookies or tracking pixels on this website.

We share limited information with the following trusted third-party service providers who assist us in operating our website and business:

All third-party providers are contractually required to protect your information and may only use it for the specific purposes for which it was shared. We do not share your information with any other third parties except as required by law.

Our website is operated from the United States. If you are visiting from Colombia, the European Union, or another jurisdiction, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

For visitors from Colombia, we process personal data in compliance with Ley 1581 de 2012 (Colombia's data protection law) and the regulations of the Superintendencia de Industria y Comercio. You have the right to know, update, rectify, and request deletion of your personal data at any time.

For visitors from the European Union or United Kingdom, we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing is legitimate interest (analytics) and contract performance (contact form submissions).

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate personal information
• Right to Deletion: Request deletion of your personal information ("right to be forgotten")
• Right to Object: Object to our processing of your personal information
• Right to Data Portability: Request your data in a portable format
• Right to Withdraw Consent: Withdraw consent for optional data processing (such as analytics cookies) at any time

To exercise any of these rights, please email us at [email protected]. We will respond to all requests within thirty (30) calendar days. We do not charge a fee for exercising your rights.

We retain contact form submissions for a maximum of twenty-four (24) months, after which they are permanently deleted. Website analytics data is retained in anonymized form for up to twelve (12) months. If you become a client of Esencia Agency, your business information is retained for the duration of our engagement and for five (5) years thereafter for legal and accounting purposes, in accordance with applicable Texas and US law.

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls limiting who can view contact form submissions, and regular security reviews of our service providers. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you by email within seventy-two (72) hours of becoming aware of the breach, to the extent required by applicable law.

Our website and services are intended for business owners and professionals aged 18 and older. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected personal information from a child under 16, we will delete it immediately. If you believe we may have collected information from a child, please contact us at [email protected].

Our website may contain links to third-party websites, including social media platforms. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: